We recently announced that in 2022, we'll be sharing some shout-outs about CSBs or agencies that are doing well with their intakes, follow-ups, engaging and supporting clients, and/or those that demonstrate a "spirit of inquiry" when engaging with our TA Team on GPRA administration issues.
This month, we'd like to send some kudos to Richmond Behavioral Health Authority (RBHA) for their consistently strong follow-up rates and intake numbers over a long period of time. Their follow-up rate has ranged from between 70-90% over at least the past half a year, in line with the 80% grantee rate that SAMSHA aims for.
Additionally, RBHA collects ample client locator data and has dedicated staff who contact clients, incentivize GPRA surveys, and utilize their program data for internal and external stakeholders. Having worked with multiple SAMHSA grants, they've implemented effective and efficient processes and procedures that have set them up for success. They have shared some of their best practices with the TA Team and in trainings, some of which OMNI has incorporated into our TA materials. This has the ripple effect of supporting and benefiting all agencies! Way to go!