OMNI Kudos to CSBs with High SOR II Interview Follow-up Rates!

This year we will continue to share kudos to recognize CSBs or Agencies for doing well with intakes, follow-ups, engaging and supporting clients, and/or demonstrating a "spirit of inquiry" when engaging with our TA Team on GPRA administration issues. This month we are compiling some kudos along with best practice information for completing follow-ups.

To remind you, follow-up windows for SOR III will start opening this month. Please review your weekly tracking sheets to stay on top of the window openings and closings for each client who has a GPRA Intake. As with years past, SAMHSA requires an 80% follow-up rate. However, only “Interview” follow-up GPRAs count towards this rate, whereas “Administrative” follow-up GPRAs do not.

This month, we’d like to give kudos to five CSBs who achieved high GPRA Interview follow-up rates during SOR II, each exceeding the 80% SAMHSA rate:

  • Chesapeake 87%

  • Horizon 81%

  • PD1 82%

  • Richmond 83%

  • Virginia Beach 83%

It is possible to meet the goal, and OMNI’s TA Team has compiled tips and best practices to support all CSBs to attain it. Here are examples of the support we’ve compiled to keep you on track:

  • GPRA Admin Tips & Best Practices: This helps answer questions such as "How do I reach clients for follow-ups?", "What systems can I put in place to better manage GPRA administration?" and "How do I engage clients who have left services?", and much more.

  • Engagement Information Sheet for Clients: Designed to be shared with your clients so they can have a better understanding of the GPRA and its purpose. This helps encourage buy-in.

  • Client Locator Form: Word document that will auto-download as a form that you can use to keep track of each client's GPRA ID, DOB, and multiple points of contact. This can help in outreach for completing follow-up GPRAs.

Many of these compiled tips came directly from our conversations with CSBs or Agencies who were most successful in securing GPRA follow-up interviews. For even more tips, check out the recorded Community Forum on this topic and accompanying slides.

Thanks for your CSB or Agency’s hard work towards meeting intake goals as set out by DBHDS this year. We are here to support your team with any aspect of GPRA administration, including meeting the SAMHSA interview follow-up goal. Please reach out to our team at OMNI: SORsupport@omni.org.