In 2022, we have been sharing some shout-outs about CSBs or Agencies that are doing well with their intakes, follow-ups, engaging and supporting clients, and/or those that demonstrate a "spirit of inquiry" when engaging with our TA Team on GPRA administration issues.
This month, we'd like to send some kudos out to Horizon CSB for their strong follow-up interview rate of 70%. They also routinely use their GPRA data to support their clients' progress. They review and compare both the intake and follow-up BARC-10 scores along with some changes in GPRA follow-up responses to demonstrate tangible progress and share these with their clients. They shared this with OMNI: "They [clients] get a real sense of the progress that they have made when we do the surveys."
Great work, Horizon team!
If you have questions about how to better use your data, reach out to the OMNI TA team. Also, we are hosting a Community Forum on Understanding and Sharing your Data. We hope to see you there!